The following services will be offered in-person by the 21st FSS Customer Support section:

  • CAC/DOD IDs that are expired, corrupt, expiring within the next 30 days. 
  • CAC’s for new civilian hires (Civil Service, NAF Employees, and Contractors).

Customers who arrive without an appointment may experience extremely lengthy wait times, as our customers with appointments are seen first.  Customers without appointments who need to be seen for:  CAC unlock/blocks, CAC certificate issues, lost/stolen IDs, DEERS updates that impact medical benefits, deploying service members, and/or other unique situations, will be serviced as a priority over other customers without appointments.


Checking in is easy.  To see current wait times, how many are in the queue, how many are currently being served, the average wait times and the average serve time, click this link –!.

Using this service to check in ahead of time will save your place in line.  You can check in for ID Card Services, Force Management, and Career Development.

NOTE:  After you use this service to check in, your place in line will be held only for a period of 60 minutes, so be sure to use the Check-In Kiosk on arrival to let us know that you’re here!



Hours of Operation:

Appointments: Monday through Friday 8 a.m.-4 p.m. 

Walk-ins: Monday through Friday 8 a.m.-12 p.m. (On SBD1 Training Days Walk-ins end at 10 a.m.) 

The MPF is closed on all federal holidays, Family Days and during SDB1 Training Days. 

The MPF is located at 135 Dover St., Bldg. 350, Suite 1074, Peterson SFB, Colorado 80914. 

Customer Support

719-556-0008, Option #1

Please email us at our org box if you have questions or concerns ([email protected]) and are unable to reach us via phone.

MPF Customer Support PRIORITY LIST

  1. Appointments
  2. Distinguished Visitors (General Officers and SES Civilians)
  3. Pin Reset / CAC unblock 


Proper valid identification is required for all transactions. To be issued any ID card, two forms of valid unexpired identification are required for adults, one of which must be a current photo ID. Children under 18 years of age, only one form of ID is needed. (Ex. SSAN card, Birth certificate, school ID or current military ID card).

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